Returns & Refunds
If something's wrong with your order, tell us and we'll sort it out. Email support@ozbargainoutlet.com.au with your order number and a photo if it's a fault.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing on this page limits those rights. If an item arrives faulty, damaged, or isn't what was described, we cover return postage and you choose a repair, replacement or refund.
Change Of Mind
We also accept change-of-mind returns within 30 days of delivery, which is on top of your legal rights above.
- ✓Item must be unused and in its original packaging
- ✓Return postage is at your cost for change-of-mind returns
- ✓Refunds go back to your original payment method once we've received the item
- ✓Please allow 5–10 business days for the refund to appear on your statement
How To Start A Return
2. We'll reply within one business day with return instructions and a return address.
3. Send it back, send us the tracking number, and we'll process it as soon as it lands.